FOSSweb Technical Help
Please read through the following technical frequently asked questions. If your question is not answered here, contact FOSSweb Support at firstname.lastname@example.org.
How do I get started on FOSSweb?
Where can I find my access code?
Where you find your code depends on which edition of FOSS you are using. If you have purchased a FOSS Third Edition Elementary module, Second Edition Middle School course, or a Texas Edition module, you will find a FOSSweb access code inside the cover of your Investigations Guide. Each code is module specific and will provide you with full access to FOSSweb teacher resources for that module after online activation. If you do not have the access code, or have lost it, please contact the person in your building responsible for FOSS materials purchases.
If you use FOSS Elementary Second Edition, FOSS Middle School First Edition, or FOSS California Edition, please sign up online to receive your access code. The code you receive will open up all the modules for your edition, so we recommend you select only those modules you use most to appear in your My FOSS Modules.
If you aren't sure what edition you are using, you can tell the difference by looking at your teacher materials. Third Edition Elementary, Texas Edition, and Middle School Second Edition have a Teacher Toolkit containing a spiral-bound Investigations Guide and a Teacher Resources book. Second Edition Elementary, First Edition Middle School, and California Edition have one Teacher Guide in a three-ring binder.
I am a previous FOSSweb user. What do I do?
Where did the old FOSSweb go? The one with the crayfish and sheep on the homepage?
We launched the new FOSSweb in August 2011 for our Third Edition customers to access module resources online. Since then, we have ported over all the content from FOSSweb.com, FOSSweb.com/CA, and FOSSweb.com/NYC. This includes our Elementary Second Edition modules and Middle School First Edition courses. The new site includes features such as Resources by Investigation, teacher access to student eBooks, and all module resources located on one page. We are encouraging all our users to register on the new FOSSweb in order to access the full set of resources available. Instructions on registering for an account can be found above. If you don't yet have an access code, you may request one by submitting the FOSSweb Updates form. If you are not ready to start using the new FOSSweb, you can access the old one at archive.fossweb.com. The old site will be available until June 2014 at which time it will be retired and all users will be required to start using the new site. For further assistance, please contact FOSSweb Support at email@example.com.
When I try to log into FOSSweb, I get an error message that says "Sorry, the username you entered was not located in our database."
This error message will occur if you type your username incorrectly or if you are entering an email address that you didn't use to register. Your username should be your school issued email address. If you don't remember what email address you used to register, you can register again using your school email.
I am trying to choose an appropriate password, but the system keeps telling me I have entered "invalid data."
To be considered valid, your FOSSweb password must be at least 8 characters in length and is case-sensitive. If you can't remember your password, you can click on the "Forgot Password?" link on the homepage.
I am a teacher and I forgot my username and/or password.
Your username is your email address. Please make sure you are using your school email address. If you registered using a different email address, you can register again using your school email. If you forgot your password, go to the log-in box on the FOSSweb homepage and click Teachers only: I forgot my password. You will be prompted to answer your password retrieval questions selected during registration. Once this answer is submitted, you will receive a new password in your email.
I am using IE 10 and the site is not displaying correctly.
If you are using IE 10, there are a few things you can do to make sure the site displays correctly:
I am having trouble playing the streaming videos and/or Teacher Preparation Videos.
If you launch a streaming video or a teacher prep video and nothing happens, you should test a few other videos on FOSSweb. Is the issue with a single video? If one video is causing you trouble, please email firstname.lastname@example.org and let our tech team know the name of the video that won't play.
If several videos on FOSSweb are not playing, it may be the case that your school has a firewall preventing you from streaming video. If your school has firewalls, your school's IT staff should ensure that the following sites added the to firewall whitelist.
If you continue to have issues, please send detailed information to email@example.com.
I keep getting an error message about a session timeout CISContentRetrieval error and I can not access the resource.
Users will occasionally receive the following message when trying to access a resource:
'error':'true','errorMsg':'Error executing service: CISContentRetrieval is null in the session. This usually means the session has timed out or it was not set in the template prior to the call being made.'This usually happens if you have been logged into FOSSweb for a long time and the session has been inactive. It happens because your login session has expired, but the session cookie is still active in your browser. Logging out of FOSSweb and then back in again won't always fix the issue.
In order to ensure you are starting a new session:
Clear your cookies: You can clear your cookies, close the browser, and log back in again to restart your session. If you do not want to clear all your cookies, you can only delete cookies from schoolspecialty.com and fossweb.com if your browser allows you to. Cookies can usually be found in the Content or Privacy section of your browser's preferences.If you want to avoid clearing your cookies in the future:
Use FOSSweb in Private Browsing or Incognito mode: If you browse FOSSweb in Private Browsing or Incognito mode, you will always be getting the freshest FOSSweb content. In addition, your browser will not save any session data, so you will avoid having to clear your cookies if you do encounter the CISContentRetrieval error. You can simply log out and then log back in again.
If you continue to have issues, please send detailed information to firstname.lastname@example.org.
I am a teacher and I want to change my password.
To change your password, log in to the site with your current username and password. On your Teacher Page, select Edit Profile. Scroll down to the Update Password section and click on "Edit" on the far right-hand side. You will be prompted to submit a new password. Your password must be at least 8 characters long and is case-sensitive.
I am a teacher. How do I add a class?
To create a class, you will need to log in and navigate to your Teacher Page. Locate the My Class Pages section of your teacher page (below My FOSS Modules), and click the Add a New Class Page. A dialog will appear in which you will need to complete the following:
What is Premium Content?
For FOSS Third Edition users, premium content consists of student access to eBooks. A premium access code is required to activate student access to eBooks and must be entered into FOSSweb by the teacher.
For FOSS Second Edition users, premium content consists of access to Teacher eGuides, student access to the Student eBooks, and interactive whiteboard resources (available for grades 3-6 modules). A premium access code is required to activate access to this content.
Premium access codes can be purchased from your Delta Education Sales representative. Consult the Delta Representative map to find the rep for your area.
How do I activate Premium Content?
Premium access codes can be added when you initially activate access to a module. Select the Activate a New Module button in the My FOSS Modules header. Enter your Premium access code in the same place that you enter the basic access code. You will still need to enter in your general module specific access code, found on the inside cover of your Teacher Resources binder.
If you did not enter in a premium code when the module was first activated, you can do so from the Teacher Page. Next to the module listing, select Activate Premium Contentto enter in a premium code.
I am a student and I forgot my username and password.
Contact your teacher to get the class username and password. To access the system right away, go back to the Homepage and choose Student from the drop-down menu under the Visit as a Guest section. Then, find the module you are using to access the multimedia resources.
I am a parent and I want to log into the site.
Parents can access FOSSweb by using their student's login. If your student doesn't remember the username and password supplied by the teacher, please contact your child's teacher for access information. FOSSweb technical support does not have access to class login information. To access the system right away, go back to the homepage and choose Parent from the drop-down menu under the Visit as a Guest section. Then, find the module your child is using to access the multimedia resources.
I'd prefer not to log in. Can I still use the site?
You can proceed and use this site without logging in. This will allow you to:
I can't find my school/district in the system. What should I do?
If your organization is not found, please try modifying your search criteria. For additional assistance please contact School Specialty Support at (800) 358-4684 between the hours of 8 AM to 5 PM (EST) or email us at email@example.com.
I never got the confirmation message. What should I do?
Check your spam folder for a message from School Specialty. If your district requires email senders to be validated, add firstname.lastname@example.org to your list of approved contacts. If you still don't receive, please contact email@example.com.
I don't know if I am part of an organization or if I am considered an individual.
If you are a teacher or administrator with a school district, you should register as a member of an organization. This will allow you to be identified with your school or district and be informed of updates or additions to your district's School Specialty products. If you do not work for a school, district, or university, please register as an individual.
I am not located in the US. What do I do?
Unfortunately, at this time our system does not have the ability to process addresses outside the US or Canada. If you are working for an international school, we suggest registering with the address of an affiliate organization in the US. Alternatively, you can register as an individual.
I have an account on the old FOSSweb, can I log in using that username and password?
As this is an entirely new system, old accounts did not get transferred over to the new FOSSweb. Please go through the registration steps to create a new account. Your username will be your email address. You will be able to create your own password as long as it as at least 8 characters long.
I created an account on the new FOSweb, but now it is asking me to update it. Do I need to enter my access codes again?
If you registered in 2011, we have since upgraded our registration system so that you can associate your account with the school, district, or university for which you work. You will have to go through some steps to update your account. However, you will NOT be required to enter your access codes again.
If your question is not answered here, contact FOSSweb Support at firstname.lastname@example.org, or call us at 510-643-6997 during the hours of 9:30 am to 5:30 pm PST, Monday through Friday.