FOSSweb Technical Help
Check out our FOSSweb Walk-through Videos for information on registering, activating modules, and creating classes. If you have a specific technical question, please read through the following frequently asked technical questions. If you are looking for the tech specs for FOSSweb, please read them here. If your question is not answered here, contact FOSSweb Support at email@example.com.
How do I get started on FOSSweb?
I don't know if I am part of an organization or if I am considered an individual.
If you are a teacher or administrator with a school district, you should register as a member of an organization. This will allow you to be identified with your school or district and be informed of updates or additions to your district's School Specialty products. If you are an international teacher or if you do not work for a school, district, or university, please register as an individual.
I can't find my school/district in the system. What should I do?
If your organization is not found, please try modifying your search criteria. For additional assistance please contact School Specialty Support at (800) 358-4684 between the hours of 8 AM to 5 PM (EST) or email us at firstname.lastname@example.org.
I am trying to choose an appropriate password, but the system keeps telling me I have entered "invalid data."
To be considered valid, your FOSSweb password must be at least 8 characters in length and is case-sensitive. If you can't remember your password, you can click on the "Forgot Password?" link on the homepage.
I am a teacher and I forgot my username and/or password.
Your username is your email address. Please make sure you are using your school email address. If you registered using a different email address, you can register again using your school email.
If you forgot your password, go to the log-in box on the FOSSweb homepage and click Teachers only: I forgot my password. You will be prompted to answer your password retrieval questions selected during registration. Once this answer is submitted, you will receive a new password in your email.
I never got the confirmation message. What should I do?
Check your spam folder for a message from School Specialty. If your district requires email senders to be validated, add email@example.com to your list of approved contacts. If you still don't receive, please contact firstname.lastname@example.org.
Where can I find my access code?
Where you find your code depends on which edition of FOSS you are using. If you have purchased FOSS K-8 Next Generation, FOSS Third Edition, FOSS Second Edition Middle School, or FOSS Texas Edition, you will find a FOSSweb access code inside the cover of your Investigations Guide. Each code is module specific and will provide you with full access to FOSSweb teacher resources for that module after online activation. If you do not have the access code, or have lost it, please contact the person in your building responsible for FOSS materials purchases.
If you use FOSS Elementary Second Edition, FOSS Middle School First Edition, or FOSS California Edition, please sign up online to receive your access code. The code you receive will open up all the modules for your edition, so we recommend you select only those modules you use most to appear in your My FOSS Modules.
If you aren't sure what edition you are using, you can tell the difference by looking at your teacher materials. FOSS K-8 Next Generation, FOSS Third Edition Elementary, FOSS Texas Edition, and FOSS Middle School Second Edition have a Teacher Toolkit containing a spiral-bound Investigations Guide and a Teacher Resources book. FOSS Second Edition Elementary, FOSS First Edition Middle School, and FOSS California Edition have one Teacher Guide in a three-ring binder.
What is the difference between Basic, Premium, and FOSSshare Access?
The difference in access depends on the edition of FOSS you are using based on what was available at the time of publication.
For FOSS Third Edition, FOSS Texas Edition, FOSS Middle School Second Edition, and FOSS K-8 Next Generation:
For FOSS Second Edition and FOSS California Edition:
Premium access codes can be purchased from your Delta Education Sales representative. Consult the Delta Representative map to find the representative for your area.
I am a teacher. How do I add a class?
To create a class, you will need to log in and navigate to your Teacher Page. Locate the My Class Pages section of your teacher page (below My FOSS Modules), and click the Add a New Class Page. A dialog will appear in which you will need to complete the following:
How do my students access the multimedia?
Teachers and students need to log in with a FOSSweb account to access multimedia. Visit our FOSSweb Walk-through Videos to learn about creating a class page,or download our Student Access PDF.
Are there any tips for using the Interactive eInvestigations Guides for FOSS Next Generation?
Download the Quick-start Guide for hints and tips regarding the Interactive eInvestigations Guide.
When I try to log into FOSSweb, I get an error message that says "Sorry, the username you entered was not located in our database."
This error message will occur if you type your username incorrectly or if you are entering an email address that you didn't use to register. Your username should be your school issued email address. If you don't remember what email address you used to register, you can register again using your school email.
I am having trouble playing the videos.
If you launch a streaming video or a teacher prep video and nothing happens, you should test a few other videos on FOSSweb. Is the issue with a single video? If one video is causing you trouble, please email email@example.com and let our tech team know the name of the video that won't play.
If several videos on FOSSweb are not playing, it may be the case that your school has a firewall preventing you from streaming video. If your school has firewalls, your school's IT staff should ensure that the following sites added the to firewall whitelist.
If you continue to have issues, please send detailed information to firstname.lastname@example.org.
I am having trouble with the Dotcar in Force and Motion, 1st Edition.
The Dotcar software included with FOSS Middle School Force and Motion is incompatible with Mac OS 10.7 and higher. A Windows-based computer or older Mac is required. We apologize for the inconvenience.
I am a teacher and I want to change my password.
To change your password, log in to the site with your current username and password. On your Teacher Page, select Edit Profile. Scroll down to the Update Password section and click on "Edit" on the far right-hand side. You will be prompted to submit a new password. Your password must be at least 8 characters long and is case-sensitive.
I am a student and I forgot my username and password.
Contact your teacher to get the class username and password. To access the system right away, go back to the Homepage and choose Student from the drop-down menu under the Visit as a Guest section. Then, find the module you are using to access the multimedia resources.
I am a parent and I want to log into the site.
Parents can access FOSSweb by using their student's login. If your student doesn't remember the username and password supplied by the teacher, please contact your child's teacher for access information. FOSSweb technical support does not have access to class login information. To access the system right away, go back to the homepage and choose Parent from the drop-down menu under the Visit as a Guest section. Then, find the module your child is using to access the multimedia resources.
I'd prefer not to log in. Can I still use the site?
You can proceed and use this site without logging in. This will allow you to:
I am not located in the US. What do I do?
Unfortunately, at this time our system does not have the ability to process addresses outside the US or Canada. If you are working for an international school, we suggest registering with the address of an affiliate organization in the US. Alternatively, you can register as an individual.
If your question is not answered here, contact FOSSweb Support at email@example.com.